No surprises. The steps below are the same for a single custom piece, a 5-iteration prototype run, and a 250-unit production batch - only the cadence changes.
Tell us about your project
Use the contact form, email, or send a sketch. Files are welcome but not required - a written description and photos are enough to start.
Receive a quote
Within 24 hours on weekdays. The quote includes material, lead time, shipping, and any design-for-manufacturing (DFM) feedback we have on your file.
Approve and send files
Once you say go, send your CAD files (STL, STEP, 3MF, OBJ). We'll confirm scale and orientation before printing.
We print and inspect
Each piece is hand-inspected before it leaves the workshop. On longer runs we send progress updates so you're not waiting in the dark.
Quality check and ship
We pack carefully, ship with tracking, and follow up to make sure everything arrived right.
Timeline expectations
| Stage | Typical timeline |
|---|---|
| Quote turnaround | 24 hours (weekdays) |
| Custom orders - production | 3-7 business days |
| Prototypes - production | 2-5 business days |
| Small-batch (10-50 units) | 5-10 business days |
| Small-batch (50-500 units) | 2-6 weeks |
| Shipping (Canada / US) | 2-7 business days after dispatch |
What you provide
- A description of the project
- CAD files, sketch, or photos
- Quantity needed
- Target deadline (if any)
- Material preference (or we'll recommend)
What we provide
- Quote with all-in pricing
- Material recommendations on request
- DFM feedback on your file
- Progress updates on longer projects
- Tracking number on shipment